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Strong Salary

Package & Benefits

Unrivalled Project Exposure

Progression &
Continuous Training

Work with 
Prestigious clients 

2nd/3rd Line IT Technician Job vacancy

2nd/ 3rd Line Technician Job Advert

This is an exciting opportunity to join an established business that can offer excellent career progression and development prospects. Due to continued expansion, they now have a position for a well-rounded and hands-on, 2nd Line IT Support Engineer.
On offer is a competitive salary and benefits package.


Our client is a fast-growing IT services company based in Walsall.


What we need from you as an IT Support Engineer:


  • 5 Years minimum experience working as a technician with a strong track record of success in resolving advanced technical support issues.
  • Professional IT Certifications such as: Microsoft MCP, MCSA or MCSE, ITIL, ITSM, Comptia Network Plus etc.
  • Advanced experience and knowledge of working with the Microsoft 365 Platform.
  • Experience of using ticketing system and remote management tools.
  • A love of (and ability to) solve problems & challenges.
  • Great Communications skills, founded in being a good listener.
  • Full Drivers licence, with access to your own vehicle.


What the role involves:


You will act as the technical lead for key IT projects, hence will have prior experience across a range of technical topics including Server Upgrades and Network Installations.


Duties to include but not limited to:


  • Providing a good level of customer service - provide all clients with a friendly, quick and helpful experience.
  • Work on and resolve escalated Helpdesk Tickets.
  • Resolve issues for the client with advanced remote troubleshooting.
  • Remote Hardware Maintenance and Support
  • Project Work
  • Onsite support
  • Deployments



Salary/package: £25,000 - £30,000 per year dependant upon experience. Working Monday to Friday 9am – 5.30pm. There may be the need to work outside of these hours from time to time – depending on workload.


Benefits:


  • Mileage allowance and expenses paid.
  • Generous incentives for reaching team and Company goals
  • An easy-going environment and culture
  • A proactive approach to ongoing Training to help you develop life-long skills.
  • 20 days Holiday, plus bank holidays.
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